By Ken Muthomi - Reporter
Kenya, June 09,2026 - Microsoft has announced a major upgrade to its Copilot Studio platform aimed at helping businesses build more reliable artificial intelligence (AI) agents and automate complex workflows more efficiently.
In a statement, the tech giant said the updates were driven by customer feedback calling for AI agents capable of handling multi-step tasks more consistently while remaining easier to build and manage at scale.
“We consistently hear feedback from our customers. You want to build more capable agents and workflows that work together naturally. You need agents that can handle multi-step tasks reliably, without breaking down midway,” the company said.
Microsoft Copilot Studio is a low-code platform designed to help users create, manage and deploy custom AI agents that automate business processes and provide conversational support.
The platform functions as a centralized environment where businesses can build, test and integrate intelligent autonomous agents connected to organizational data across Microsoft Teams, websites and enterprise applications.
A major highlight of the upgrade is a redesigned Copilot experience featuring a streamlined authoring interface and a modern AI architecture intended to improve the performance of AI-powered agents.
Microsoft said the redesign reduces the number of configuration tabs from nine to four, simplifying the agent-building process and allowing developers to focus on core settings and workflows.
Another key addition is a new agentic orchestrator designed to help AI agents follow user instructions more accurately and complete complex tasks more reliably.
More from Kenya
The upgraded system also supports recursive task execution, enabling agents to process large volumes of information, tackle dynamic problems and generate rich file outputs for document and data-related tasks.
Microsoft further introduced a new agent-building interface that combines instructions, tools, skills and knowledge sources into a unified workspace alongside an improved testing environment and enhanced tool-calling capabilities.
The company also unveiled a new workflow designer, a visual interface that allows users to build, test and publish AI-driven business processes within a single workspace.
In addition, Microsoft announced preview support for Model Context Protocol (MCP) servers, allowing workflows to connect with external tools and systems more seamlessly.
The latest upgrade reflects growing competition among major technology companies seeking to position AI agents as central tools for enterprise productivity, automation and operational efficiency.
As businesses increasingly adopt AI systems to manage workflows, customer interactions and data analysis, technology firms are racing to improve reliability, scalability and integration capabilities across their platforms.