KPA Rolls Out Sign Language Training to Boost Inclusive Services at Ports

Kenya, 24 May 2026 - The Kenya Ports Authority (KPA) has launched a sign language sensitisation and training programme for selected staff in a move aimed at strengthening inclusive service delivery for persons with hearing and speech disabilities.

The initiative seeks to build internal capacity in sign language interpretation, enabling staff to communicate effectively with deaf port users and ensure equal access to services.

In a statement, KPA said the programme is part of its broader commitment to workplace inclusivity and equitable public service delivery.

“The initiative aims to build internal capacity in sign language interpretation, a critical tool for improving service equality,” the authority said.

KPA noted that the training specifically targets improving communication with persons living with hearing disabilities and speech impairments to ensure they receive “the same quality of service as any other port user.”

The authority said the move is aligned with constitutional and legal requirements on inclusivity and non-discrimination in public service.

Under Article 10(2) of the Constitution, public institutions are required to uphold national values and principles of governance, including inclusiveness, human dignity, equity and non-discrimination.

KPA said sign language interpretation plays a key role in safeguarding the rights of the deaf community by ensuring they can access public services without marginalisation.

The authority also cited guidelines by the National Council for Persons with Disabilities (NCPWD), which require government ministries, departments, agencies and county governments to have sign language interpreters as part of accessible service delivery.

KPA said the programme is a continuation of its long-standing inclusivity agenda rather than a new policy shift.

“This programme is not new for KPA, which has always championed inclusivity, but a deliberate effort to increase capacity and guarantee persons with hearing disabilities enhanced service delivery,” the statement said.

The training comes amid growing calls for public institutions to improve accessibility for persons living with disabilities through inclusive communication and customer service systems.