By Magdalene Wanja - Reporter
Kenya, August 25, 2026 - The National Transport and Safety Authority (NTSA) has raised concern over an increase in fraudulent social media accounts impersonating the Authority, warning members of the public against engaging with the fake platforms.
The warning sent on Tuesday comes a few months after the introduction of fines for speeding motorists, with the growing use of digital platforms for traffic-related communication raising concerns over the possibility of fraudsters taking advantage of unsuspecting motorists.
In a scam alert, NTSA specifically identified TikTok, Twitter, Facebook and Instagram as platforms where fake accounts purporting to represent the Authority have emerged.
“NTSA cautions members of the public from engaging FAKE TikTok, Twitter, Facebook and Instagram accounts impersonating the Authority,” the Authority said.
NTSA said members of the public should rely only on its verified communication channels when seeking information or services.
“The Authority communicates ONLY through its official CHANNELS,” NTSA said.
The Authority listed its official communication platforms as its X account, @ntsa_kenya; Facebook account, NTSA KENYA; and WhatsApp/SMS channel, 22847_NTSA. It also listed its website and email address as www.ntsa.go.ke and info@ntsa.go.ke, respectively.
NTSA further provided its telephone contacts, 0709932000/300, and its official YouTube account, NTSA_Kenya.
The Authority cautioned members of the public against sharing sensitive details with individuals operating accounts claiming to represent NTSA.
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“NEVER share your personal information with anyone,” the Authority warned.
It also urged members of the public to take immediate action whenever they encounter suspicious accounts claiming to be affiliated with the Authority.
“If you come across a suspicious account claiming to belong to NTSA, DO NOT engage, block and report it immediately,” NTSA said.
The warning is particularly significant as motorists increasingly interact with government agencies through digital platforms. Fraudulent accounts can create confusion among users who may be unable to distinguish between genuine NTSA communication and impersonation.
The Authority's latest alert places emphasis on verifying the source of any communication before engaging with an account or sharing personal information.
Motorists and other members of the public have therefore been urged to confirm that they are dealing with NTSA's official platforms before responding to messages or seeking services online.
The Authority's message comes amid efforts to strengthen digital enforcement and communication with motorists, making vigilance important as more traffic-related information is communicated electronically.